Privacy Policy

01Introduction

This policy explains how SaaS Assistant handles your personal information. It applies when you visit saasassistant.co, contact us, book a call or work with us.

SaaS Assistant is an agency for software companies. We offer design, development, SEO and paid advertising services. In this policy, “we”, “us” and “our” mean SaaS Assistant.

We decide how your information is used. In legal terms, we are the “controller”.

This policy covers

• visits to our website
• emails and messages you send us
• calls and meetings you book with us
• our work with clients and their teams
• marketing emails, if you agree to get them

Some data belongs to our clients. For example, data inside the products, websites or ad accounts we work on. We handle that data for the client. The client’s own privacy policy covers it.

02Information we collect

Information you give us

• Contact details. Your name, work email, phone number and job title.
• Company details. Your company name, website, product and market.
• Project details. Goals, budgets, timelines and anything else you share with us.
• Account access. Access to tools or accounts, only if you choose to give it.
• Billing details. For clients, such as billing contact, address and payment records.

Please don’t send us sensitive information unless we ask for it. If we do, we will agree a safe way to share it.

Information collected automatically

Your browser shares some technical details when you visit our website. These can include

• your IP address
• your browser and device type
• the page you came from
• the date and time of your visit

Our hosting provider may keep these details in server logs. See Cookies and similar technologies for more.

Information from others

We may also get information about you from

• a colleague who introduces you to us
• the tool you use to book a call with us
• public sources, such as your company website or professional profile

03How we use information

We use your information to

• reply to your messages
• arrange calls and meetings
• prepare proposals, scopes and quotes
• deliver our services
• talk to you about projects and invoices
• keep client records
• run and protect our website
• improve our website
• send marketing emails, where the law allows
• meet our legal, tax and accounting duties

We don’t make important decisions about you using only automated systems.

04Legal bases for processing

In the European Economic Area (EEA) and the UK, we need a legal reason to use your information. Here are the reasons we rely on.

“Legitimate interest” means we have a fair business reason. We only rely on it when it doesn’t override your rights. You can object at any time.

Where we rely on consent, you can withdraw it at any time.

05Cookies and similar technologies

Cookies are small files saved on your device. Pixels and tags work in a similar way.

What we use

We use what we need to run and protect the website. We only use analytics or advertising tools for the reasons in this policy.

Fonts

Our website loads fonts from Google Fonts. To do this, your browser connects to Google. Google receives your IP address and basic browser details.

Your choices

Some cookies need your consent first, for example in the EEA and the UK. In those cases, we will ask before using them. You can change your choice at any time.

You can also block or delete cookies in your browser settings. Some parts of the website may not work without them.

06How we share information

We only share your information when we need to.

Service providers

We use other companies to help run our business. For example, for hosting, email, video calls, scheduling, project management and invoicing. They can only use your information to provide services to us.

Client platforms

Our client work may use platforms such as ad, analytics or code tools. These run under the client’s own account and terms.

Advisers and authorities

We may share information with our lawyers, accountants or insurers. We may also share it with courts, regulators or police if the law requires it.

Business changes

If our business is sold or merged, your information may pass to the new owner. They must keep protecting it.

Selling

We do not sell personal information for money.

07How long we keep information

We keep your information only as long as we need it. This depends on

• whether you became a client
• how long we work together
• legal and tax record rules
• whether we may need it to settle a dispute

When we no longer need it, we delete it or make it anonymous.

08How we protect information

We take reasonable steps to protect your information. Only people who need it can access it. We use trusted service providers.

No website or online service is 100 percent secure. If you think your information is at risk, contact us straight away.

09International data transfers

Our team and providers may be in different countries. So your information may be handled outside your own country.

Some countries have different privacy laws. When we move data out of the EEA or the UK, we use approved safeguards. For example, standard contractual clauses. You can ask us about them.

10Your privacy rights

Your rights depend on where you live. You may have the right to

• see the information we hold about you
• get a copy of it
• fix information that is wrong
• ask us to delete it
• limit or object to how we use it
• stop marketing emails
• withdraw your consent
• opt out of the sale or sharing of data, where this right applies

How to ask

Email us at hello@saasassistant.com.

We may need to check who you are first. For example, we may ask you to reply from the email we have on file.

Someone else can ask for you if the law allows. We may ask for proof they can act for you.

We will reply within the time the law sets. In the EEA and the UK, this is usually one month.

We won’t treat you differently for using your rights. If we say no, we will explain why.

Complaints

Please contact us first if you have a concern. You can also complain to the privacy regulator where you live. In the UK, this is the Information Commissioner’s Office. See Information for your region for other countries.

11Marketing emails

We only send marketing emails where the law allows. Each one has an unsubscribe link. You can also email us to stop them.

We will still send you messages about your enquiry, proposal or project.

12Other websites

Our website may link to other websites. We don’t control them. Please read their privacy policies before sharing information with them.

13Children’s privacy

Our website and services are for businesses. They are not for children.

We don’t knowingly collect information from anyone under 18. If you think a child has sent us information, contact us. We will delete it.

14Changes to this policy

We may update this policy from time to time. We will post the new version here and change the date at the top.

If a change is important, we will let you know. For example, with a notice on the website or an email to clients.

15Contact us

Questions about this policy? Want to use your rights? Contact us.

16Information for your region

European Economic Area and United Kingdom

Where the GDPR or UK GDPR applies, SaaS Assistant is the controller of your information. You have the rights listed above.

United States

Some US states give residents extra privacy rights. Most of these laws only apply to larger businesses. If one applies to us, you can use the rights listed above. This includes the right to appeal if we say no.

Canada

Where Canada’s PIPEDA law applies, you can ask to see or fix your information. You can also contact the Office of the Privacy Commissioner of Canada.

Australia

Where the Australian Privacy Act 1988 applies, you can ask to see or fix your information. If you are not happy with our reply, you can contact the Office of the Australian Information Commissioner.

New Zealand

Where New Zealand’s Privacy Act 2020 applies, you can ask to see or fix your information. You can also contact the Office of the Privacy Commissioner.